Welcome to Direct Energy Rewards! At Direct Energy Rewards, our goal and commitment are to make your customer experience as successful, enjoyable, and satisfying as possible, and to help you get the best possible value from Direct Energy Rewards and from your relationship with Direct Energy. We look forward to serving you.

Direct Energy Rewards Overview. Direct Energy Rewards is a free, voluntary, and ongoing customer loyalty, connection, and community resource created by Direct Energy for select Direct Energy customers over the age of eighteen. If you have been enrolled in Direct Energy Rewards, the Direct Energy Rewards Program hereby grants you a non-exclusive, non-transferable, limited right to access, use and display the Site for your personal, non-commercial use, provided that you comply fully with the provisions of these Terms of Use. The primary benefit of the Direct Energy Rewards Program is an enrolled customer’s receipt of, and ongoing access to a variety of free customer benefits and tools, given on enrollment, and refreshed at regular intervals, good for use however the customer recipient chooses. Direct Energy Rewards is an ongoing benefit program and resource for the customer recipient. Direct Energy Rewards is not a one-time promotion or inducement to contract/purchase, and has no cash value. Where included, Reward Points are not cash, rebates, gift cards, or gift certificates, and also have no cash value. All benefits within the program do require actions on your part, along with internet access, to claim and utilize them. Some benefits within the program may require a printer.

Agreement. By using the www.DirectEnergyRewards.com website (the “Site”), you agree to be bound by all of the terms in these Terms of Use (the “Agreement”), any terms and conditions in any prior agreement when you were enrolled as a customer in the Direct Energy Rewards Program, and any applicable terms from third party benefit providers with whom you elect to transact through Direct Energy Rewards. As we are regularly updating and enhancing Direct Energy Rewards, Direct Energy Rewards reserves the right, in its sole discretion, to update or modify this Agreement at any time. Your continued use of the Site following the posting of any changes to this Agreement constitutes acceptance of those changes. Please read these Terms of Use carefully and, if you have any questions, or if this Agreement does not conform to your understanding of what you were told the Direct Energy Rewards Program was, please contact the Direct Energy Rewards Program Customer Support at customersupport@DirectEnergyRewards.com.

Direct Energy Rewards Access. Your Direct Energy Rewards customer account can only be activated/accessed through the www.DirectEnergyRewards.com website on any internet-enabled device. You have unlimited access to the Direct Energy Rewards Program website 24 hours a day, 7 days a week, 365 days a year (with exception for limited occasions of reasonable maintenance, service disruptions, etc.).

Your Direct Energy Rewards Account is Free. You understand that the Direct Energy Rewards Program is not charging you anything for the Direct Energy Rewards Program, and will never charge you anything for the Direct Energy Rewards Program, and that your access to/use of the Direct Energy Rewards Program are both free and voluntary.

Customer Service. If you have any questions or concerns about Direct Energy Rewards, your Direct Energy Rewards account, and/or the Site, we’d love to hear from you. Please feel free to contact us 24 hours a day, 7 days a week, 365 days a year at customersupport@DirectEnergyRewards.com. We’re glad to help. For full contact information for Customer Service, visit: https://www.DirectEnergyRewards.com.

Action is Required to Claim Your Benefits. Action on your part is required to activate and claim your Direct Energy Rewards benefits. Benefits associated with Direct Energy Rewards will accrue/rollover from month to month.

Online Communication & Emails. Direct Energy Rewards is a digital benefit program. You understand that the manner in which a customer activates their benefits, accesses their benefits, uses/redeems their benefits, and communicates with Direct Energy Rewards Customer Support, etc. is all online/digital. By becoming a customer, and being enrolled in Direct Energy Rewards, you have agreed to receive emails from the Direct Energy Rewards Program associated with your account. You also have the right to opt out of Direct Energy Rewards emails.

Daily Gift Card Giveaway. Direct Energy Rewards may include a “Daily Gift Card Giveaway” benefit. If so, the odds of winning the Daily Gift Card Giveaway ("DGCG") vary daily, based on the number of DGCG entries received between 9am EST and 9pm EST. Limit one (1) DGCG entry per customer per day. DGCG limited to Direct Energy Rewards program customers aged eighteen (18) and over. No purchase necessary for entry in the DGCG. Purchase activity will not increase the odds of winning the daily DGCG prize. Visit https://www.DirectEnergyRewards.com for full DGCG terms and conditions.

Terms of Use. Once you have activated your account and/or benefits, you will enjoy unlimited access to the Direct Energy Rewards Program website for as long as you wish to access it, and are an active customer of Direct Energy. Your account and/or benefits are non-transferable and have no cash value. Your account and/or your benefits are not a gift card or a gift certificate. Benefits may not be sold or re-sold. You are entirely responsible for maintaining the confidentiality of your account password and user account information. You will promptly notify us if you become aware of any unauthorized use of your account. The Direct Energy Rewards Program is limited to residents of the United States (excluding Iowa) and Canada only and to individuals over the age of eighteen (18). Access to the Direct Energy Rewards Program and www.DirectEnergyRewards.com are governed by this Agreement. Use of any benefits you earn as a part of the Direct Energy Rewards Program may be governed by additional and separate “Terms of Use” for those benefits, which shall be available to you when accessing those benefits, and which you shall be asked to accept whenever you use those benefits.

Cancelling Direct Energy Rewards Program is Not Necessary. Because the Direct Energy Rewards Program is free to you, there is no reason for you to contact the Direct Energy Rewards Program to cancel your Direct Energy Rewards Program account. If you do not like the Direct Energy Rewards Program, you can simply choose not to use the Direct Energy Rewards Program.

No Warranty/Limitation of Liability. You agree that the Direct Energy Rewards Program, its subsidiaries and affiliates, and each of its officers, directors, owners, and employees, along with the provider/host/administrator of the Site (“Company Parties”) are not responsible or liable for any benefits, goods or services provided by any participating vendors. If you have any claims relating to such benefits, goods or services provided by a participating vendor, you agree to make your claim against the vendor providing the benefit, good or service. You will not consider the Company Parties (and the Company Parties will not be construed as) a party to such transactions, whether or not Company parties may have received some form of revenue or other remuneration in connection with such transactions, and the Company Parties will not be liable for any costs or damages arising out of, either directly or indirectly, you or any other person involved or related to the transactions. The Company Parties assume no responsibility for the payment of, or contribution to, any use or sales tax on the benefits, which may be imposed by taxing authorities, and such taxes, to the extent imposed, shall remain your sole responsibility or that of the provider of the benefits, as the case may be.

This Site is provided on an “as is” and “as available” basis with no warranties whatsoever. THE COMPANY PARTIES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO USE OF THIS SITE OR ANY OF THE BENEFITS, PRODUCTS OR SERVICES OR RELATED INFORMATION PROVIDED TO YOU FROM COMPANY OR FROM OUR PARTICIPATING VENDORS. COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE BENEFITS, PRODUCTS, SERVICES AND MATERIALS FROM THIS SITE OR THE PARTICIPATING VENDORS IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. FURTHER, PLEASE NOTE THAT NO ADVICE OR INFORMATION, OBTAINED BY YOU FROM THIS SITE OR OUR PARTICIPATING VENDORS SHALL CREATE ANY WARRANTY NOT EXPRESSLY PROVIDED FOR IN THIS AGREEMENT.

UNDER NO CIRCUMSTANCES SHALL COMPANY PARTIES’ LIABILITY EXCEED WHAT YOU ARE PAYING FOR Direct Energy Rewards OR TO THE COMPANY PARTIES (WHICH IS NOTHING), AND UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL WE BE LIABLE TO YOU OR A THIRD PARTY FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, THIRD PARTY OR CONSEQUENTIAL, EVEN IF COMPANY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THE COMPANY DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE SITE. THE COMPANY DOES NOT WARRANT THAT THE SITE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SITE WILL BE UNINTERRUPTED AND ERROR FREE. YOU UNDERSTAND AND AGREE THAT YOU USE THE SITE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE SITE.

Indemnification. You agree to indemnify, hold harmless and, at our option, defend the Company Parties from any and all third party claims, liability, damages and/or costs (including, but not limited to, reasonable attorneys fees and expenses) arising from your improper use of this Site, your violation of this Agreement, or your infringement, or the infringement or use of any Intellectual Property Rights (as defined herein).

Links. The Site may contain links to other web sites. The Company Parties does not control such other web sites and is not responsible or liable for the availability thereof or the products, services or other materials contained on such web sites. The Company Parties shall not be responsible or liable, directly or indirectly, for any damage or loss incurred or suffered by any user in connection therewith. Your access and use of linked web sites, including the products, services and materials therein, is solely at your own risk.

Intellectual Property. You hereby agree and acknowledge that the Company Parties own all right, title and interest in and to this Site, including, without limitation, all Intellectual Property Rights. "Intellectual Property Rights" means any and all rights under patent law, copyright law, trade secret law, trademark law, and any and all other proprietary rights. You acknowledge that all marks that appear throughout the Site belong to the Company Parties, or the respective owners of such marks, and are protected by applicable trademark and copyright laws. Any use of any of the marks appearing throughout the Site without the express written consent of the Company Parties or the owner of the mark, as appropriate, is prohibited.

Severability/Waiver. In the event any provision of this Agreement is determined to be invalid or unenforceable by a court of competent jurisdiction or appointed arbitrator, such determination shall in no way affect the validity or enforceability of any other provision herein. The failure by us to exercise rights granted to us hereunder upon the occurrence of any violations set forth in this agreement shall not constitute a waiver of such rights upon the recurrence of such violation.

Arbitration. All legal issues arising from or related to the use of your account and this Site shall be construed in accordance with the laws of the State of Delaware applicable to contracts entered into and wholly to be performed within Fairfield County, Connecticut. Any controversy or claim arising out of or relating to this Agreement or your use of the Site shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association (“AAA”). Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of another party. The arbitration shall be conducted in Connecticut, in Fairfield County and judgment on the arbitration award may be entered into in any state or federal court in Connecticut having jurisdiction thereof. Notwithstanding the applicable law on statute of limitations, demand for arbitration with the AAA must be filed within ONE (1) YEAR after the date the party asserting the claim first knows or reasonably should know of the act, omission or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that time period. (If applicable law prohibits a one-year limitations period for asserting claims, the claim must be asserted within the shortest time period in excess of one year that is permitted by applicable law.) The use of your account and this Site and the terms of this Agreement shall be governed exclusively by the laws of the State of Delaware and the Federal Arbitration Act, without regard to conflict of laws provisions. By using the Site and thereby agreeing to the Agreement, you hereby consent to the personal jurisdiction and venue in the state and federal courts sitting in the State of Connecticut.

Assignment. We may assign our rights and obligations under this Agreement. This Agreement will inure to the benefit of our successors, assigns and licensees.

Entire Agreement. This Agreement, plus any provision in your customer contract/agreement with the sponsor of the Direct Energy Rewards Program, the terms of the Daily Gift Card Giveaway, the disclosures and disclaimers on the Site and on customer communications, and any benefit Terms of Use, constitute the entire agreement between you and the Company Parties relating to the subject matter herein.

Feedback. If you have comments on the Site or ideas on how to improve it, please email customersupport@DirectEnergyRewards.com. Please note that by doing so, you also grant the Direct Energy Rewards Program permission to use and incorporate your ideas or comments into the Site without compensation.

What is Direct Energy Rewards?

Direct Energy Rewards is a reward program designed just for our customers. We deposit Reward Points into your account that you can use in over 500,000 ways. Things like local and online shopping, saving at your favorite local restaurants, travel, entertainment and more. Plus, there are bonus gift card giveaways, fun challenges, and more!

How do I access and use my rewards?

• It’s easy! Start by clicking the "Login" button.
• Then, enter your phone number and zip or postal code (these are your username and password).
• Click the "Login" button.
• That’s it! You’re ready to use your rewards!

I'm not able to login/access my account.

Typically, if you're not able to access your account, it's because you're entering your Login information incorrectly. Click here to login, enter your phone number and zip or postal code to access your reward. If you are still having trouble, please contact Customer Support for assistance. 

How Much Does Direct Energy Rewards Cost?

It’s free! It’s our way of saying thank you for being a valued customer of ours.

What are Reward Points?

Reward Points aren’t quite cash, but instead, they’re promotional rewards that can be used to get exclusive deals, discounts, and VIP savings in over 500,000 ways. For example, Reward Points can be used for things like a buy-one-get-one-free meal at a restaurant, discounts on hotels, 20% off a pair of sneakers, deals at local stores and shops, and more.

Do Reward Points Expire?

Never! Any Reward Points you earn are banked and don’t expire. Spend them now, or save up for a few months - it’s totally up to you.

How Often Do I Get More Reward Points?

Every Month! We make a new Reward Points Deposit on the first of every month as long as you’re an active customer.

Can I Use Direct Energy Rewards on My Phone?

Yes! The program is fully mobile optimized. There’s no app to download or anything like that. Simply visit our site on your phone, log in, and enjoy!

Do All of the Different Benefits in The Program Use Reward Points?

Good question! Reward Points can be used towards purchases in the following benefit categories:

• Local Shopping
• Online Shopping
• Dining
• Gift Card Discounts

You’ll see how many Reward Points you need to spend before a purchase is made.

There are also some benefits that don’t use any Reward Points like:

• Travel Savings Options
• Daily Gift Card Giveaway
• Big Money Giveaway
• Pick to Win Challenges
• Grocery Coupons
• On Us Giveaways

How Does the Daily Gift Card Giveaway Work?

With the Daily Gift Card Giveaway, you have the chance to win a gift card every day of the week! The giveaway runs from 9am EST to 9pm EST every day. As long as you’re an active customer, you’re eligible to enter every day and your entry is always free. All you need to do is log in to your reward account and click “Enter” in the Daily Gift Card Giveaway area. At 9pm EST a winner is automatically selected from that day’s list of entries and a “congratulations” email is sent to the winner.

How Does Pick to Win Work?

Pick to win is a free benefit that doesn’t require any Reward Points to play. Every few weeks a new Pick to Win challenge is shown – it could be a trivia question, a prediction for an upcoming even like a sports championship or awards show, and even fun interactive games. Select the answer you think is correct, and if you’re right, you’ll get a bonus Reward Points deposit.

How Does the Big Money Giveaway Work?

With the Big Money Giveaway, you have the chance to win a $500 Visa gift card every month! Just login to your reward account and click the "Click to Enter" button to enter that month's Big Money Giveaway. If you’re the lucky winner, you'll receive an email notifying you with instructions on how to claim your prize.

How Does the Daily Deal Work?

The Daily Deal features one of the day’s very best deals. It could be a totally free gift card, or a product that’s up to 70% off. If you like the deal and want to use your Reward Points towards it, simply click “Get this Deal!” in the Daily Deal section.

How Does the Grocery Coupons Benefit Work?

Simply search by popular categories and select the coupons you like best! Once you’ve made your selections click “print coupons” and take them to your local grocery store to save, or you can digitally load the coupons to your grocery store loyalty card and save by swiping your card at checkout.

How Does the Online Shopping Work?

Online shopping works like any other popular ecommerce site. Browse a wide variety of product categories like tech, beauty, athletic apparel, home goods, and more. If you see something you like, click on it and it’ll show the cost, and how many Reward Points you can apply towards your purchase. If you decide to purchase an item found on the website, you will be responsible for paying the discounted balance shown by credit card.

How Does the Dining Benefit Work?

The dining benefit offers a variety of restaurant and takeout savings from your favorite local restaurants. Simply plug in your zip code to find the offers near you. Click on the offer you like best, and you’ll be able to use Reward Points to unlock some great savings.

How Does the Travel Benefit Work?

The travel benefit is similar to other travel sites you might be familiar with. Simply plug in the destination you’re looking to travel to, the date range, and you’ll be shown the hotel and resort deals available to you.

Direct Energy Rewards recognizes the importance of protecting the privacy of all information provided to us and to the providers and partners associated with Direct Energy Rewards through the use of our services and related websites. We created the following policy guidelines with a fundamental respect for your right to privacy to guide our relationship with our users, visitors, customers, or any other consumers who use any of the websites, services, or benefits (collectively or individually, "you", "your", or "Consumers")., framed in pages, co-branded microsites, services, or applications owned or provided to them by Direct Energy Rewards (the "Sites").

1. The Information Direct Energy Rewards Collects

Direct Energy Rewards may collect information before or after you sign up, place an order, submit information, or redeem benefits.

- Consumer Provided Information: When you visit the Sites, you may provide to Direct Energy Rewards what is generally called "personally identifiable" information (such as your name, email address, postal mailing address, and home/mobile telephone number, etc.). In addition, you may have the option of providing us with certain demographic information about yourself (such as age, gender, household compensation, interests, zip code, state, shopping habits, etc.).
- "Cookies" Information: When you visit the Sites, we may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer. Direct Energy Rewards uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Sites. These persistent cookies can be removed, but each web browser is a little different. So, please review your browser "Help" file to learn the correct way to modify your cookies setup.
- "Automatically Collected" Information: When you use the Sites or open one of our emails, we may record certain data using technology, including "clear gifs" or "web beacons," cookies (discussed above), IP addresses, unique "device IDs" (similar to IP addresses), and log files. "Automatically collected" data includes Sites use activity, web browser type, the website that referred you to us, the web pages you viewed on the Sites, and the dates and times that you visited the Sites.
- Provider Provided Information: When Direct Energy Rewards connects you with various benefits and services provided on the Sites, sometimes, it may share unique identifiers with those benefit and service providers (customer number, zip code, etc.) in order to facilitate the Consumer's access to the benefits and services.

2. The Way Direct Energy Rewards Uses Information

- Direct Energy Rewards uses the information that we collect to operate, maintain, and provide to you all of the benefits and services found on the Sites associated with your account, and for other non-marketing or administrative purposes such as notifying you of major service updates, sending you messages from the Sites, or for customer service purposes.
- Direct Energy Rewards uses all of the information that we collect from our Consumers to understand the usage trends and preferences, to improve the way the Sites work and look, to improve our marketing and promotional efforts, and to create new features and functionality.
- Direct Energy Rewards uses "automatically collected" data to (a) process and record services, benefits, and bonus use and redemption activity; (b) store information so that you will not have to re-enter it during your visit or the next time you use the Sites; (c) provide custom, personalized coupon promotions, advertisements, content, and information; (d) monitor the effectiveness of marketing campaigns; (e) monitor aggregate usage metrics such as total number of visitors and pages viewed; and (f) process billing activity on your behalf.
- Direct Energy Rewards will not use your email address or other personally identifiable information that you provide directly to us to send promotional or marketing messages from third parties unless that is disclosed to you or unless you are provided an opt-out option.

3. When Direct Energy Rewards Discloses Information

- Direct Energy Rewards discloses both "personally identifiable" and "automatically collected" information to our providers, affiliated companies, or other businesses or persons to process such information on our behalf, to provide website maintenance and security, to enable Direct Energy Rewards to fulfill benefit and services request, to offer certain features on the Sites, to assist us in improving the way the Sites work and look, and to create new features. We require that these parties agree to process such information in compliance with our Privacy Policy. We use reasonable efforts to limit their use of such information, and we require these parties to use any other appropriate confidentiality and security measures.
- We do not share "personally identifiable" information with other third-party organizations for their marketing or promotional uses without your consent except as part of a specific program or feature for which you will have the ability to opt-out.
- We may disclose Customer information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws or respond to a court order, judicial or other government subpoena, or warrant.
- We also reserve the right to disclose Customer information that we believe, in good faith, is appropriate or necessary to take precautions against liability; protect Clients from fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against any third-party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of the Sites; and to protect against fraudulent uses, the rights, property, or personal safety of Direct Energy Rewards, our Clients, or others.

4. Your Choices

We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. If you no longer wish to receive our email alerts and promotional communications, you may opt-out of receiving them by following the instructions included in each email or communication, by doing so when logged in as a customer, or you may contact us using the online Customer Support tools.

In some cases if you decline to share personal information on the Sites Direct Energy Rewards will not be able to provide certain services to you on the Sites. You may update, correct, or delete your personal information and preferences at any time by going to the edit profile section of the Sites. To protect your privacy and security, we take reasonable steps to verify your identity before granting access to personal information or before making corrections. YOU ARE RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR UNIQUE PASSWORD AND ACCOUNT INFORMATION AT ALL TIMES.

5. Third-Party Advertisers, Links to Other Sites

Third-party ad servers or ad networks may serve advertisements within the Sites. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on the Sites. These ad servers automatically receive your IP address when this happens, and they may also use other technologies (such as cookies, javascript, or web beacons) to measure the effectiveness of their advertisements and to personalize their advertising content. Direct Energy Rewards's Privacy Policy does not apply to, and we cannot control the activities of, such other advertisers or websites.

6. Our Commitment to Data Security

Direct Energy Rewards uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. WE CANNOT, HOWEVER, ENSURE OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO Direct Energy Rewards, AND YOU DO SO AT YOUR OWN RISK. Once we receive your transmission of information, Direct Energy Rewards makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

7. Our Commitment To Children's Privacy

Protecting the privacy of young children is especially important. For that reason, Direct Energy Rewards does not knowingly collect or maintain information from persons under 13 years of age, and no part of the Direct Energy Rewards Sites are structured to attract anyone under 13. If you are under 13 years of age, then please do not use or access the Sites at any time or in any manner. If Direct Energy Rewards learns that personally identifiable information of persons under 13 years of age has been collected on the Sites without verified parental consent, then Direct Energy Rewards will take the appropriate steps to delete this information.

8. Special Note to International Users

The Sites are hosted in the United States and are intended for and directed to users in the United States. If you are a Customer accessing the Sites from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of the Sites, which are governed by U.S. law and this Privacy Policy, you are transferring your personal information to the United States and you consent to that transfer.

9. In the Event of Merger or Sale

In the event that Direct Energy Rewards is acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our Consumers as part of such merger, acquisition, sale, or other change of control.

10. Changes and Updates to this Privacy Policy

This Privacy Policy may be revised periodically, and this will be reflected by the "last modified" notice below. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage. In general, we only use your personal information in the manner described in the Privacy Policy in effect when we received that personal information. YOUR CONTINUED USE OF THE SITES CONSTITUTES YOUR AGREEMENT TO THIS PRIVACY POLICY AND ANY FUTURE REVISIONS.

11. Effective Date, Date Last Modified

This Privacy Policy is effective as of April 1, 2014.

Free Daily Digital Gift Card Giveaway
Official Rules & Giveaway Terms

AGREEMENT TO OFFICIAL RULES & GIVEAWAY TERMS: Participation in the free daily digital gift card giveaway (“Free Giveaway”) constitutes entrant’s full and unconditional agreement to and acceptance of these Official Rules & Giveaway Terms (“Rules”) and the decisions of the Sponsor, which are final and binding. Winning a prize in the Free Giveaway is contingent upon fulfilling and complying with all requirements set forth herein.

ELIGIBILITY: The Free Giveaway is open only to individuals who (1) are eighteen (18) years of age or older and (2) Direct Energy customers in good standing and members of the Direct Energy Reward Program at the time of entry. All applicable federal, state and local laws and regulations apply. Void where prohibited or restricted by law. NO PURCHASE NECESSARY. PURCHASE WILL NOT IMPROVE YOUR CHANCES OF WINNING.

CONTEST PERIOD: The Free Giveaway begins on January 2, 2024 and ends on December 31, 2024 (“Free Giveaway Contest Period”), and consists of three hundred and sixty four (364) separate daily entry periods.  Each Free Giveaway daily entry period begins at 9:00am EST and ends at 9:00pm EST (the "Free Giveaway Daily Entry Period").  The winner on a given day will be selected from all entries properly and timely submitted and received during that given day’s Free Giveaway Daily Entry Period.

PRIZE & GIVEAWAY STATUS: The prize for each daily Free Giveaway is a digital gift card/e-gift card (i.e. an Amazon.com digital gift card/e-gift card).  Online access is required to enter the Free Giveaway and claim a prize, if applicable.  Daily Free Giveaway digital gift card prizes are as follows: On all Saturdays, Sundays, Mondays, Tuesdays, Wednesdays, and Thursdays during the Free Giveaway Contest Period the daily prize shall be a ten dollar ($10.00) digital gift card.  On all Fridays during the Free Giveaway Contest Period, the price shall be a twenty-five dollar ($25.00) digital gift card.  Aggregate prize value during the Free Giveaway Contest Period shall be four thousand four hundred twenty dollars ($4,420).

HOW TO ENTER: Entry in the Free Giveaway is free and voluntary.  During the Free Giveaway Period, a customer may login to their Direct Energy Reward Program account, navigate to the Daily Gift Card Giveaway section, and click the “CLICK TO ENTER” button in the Daily Gift Card Giveaway section to enter. Limit One (1) Entry per person, per day, during each day’s Free Giveaway Daily Entry Period.

WINNER SELECTION: Winners will be determined by random drawing to be held within one (1) hour of the close of that day’s Free Giveaway Daily Entry Period. The daily winner will be selected from all entries received during that day’s Free Giveaway Daily Entry Period. The daily winner will be notified via email using the email address associated with their reward account within one (1) hour of the close of that day’s Free Giveaway Daily Entry Period.  Action is then required on the part of the daily winner to claim their digital gift card prize by (1) logging into their reward account, (2) following the steps to securely validate and claim their digital gift card, and (3) using their digital gift card at the applicable retailer, subject to said retailer’s terms of use.

ODDS OF WINNING PRIZE:  Overall odds of winning vary during each Free Giveaway Daily Entry Period, and depend solely on number of contest entries received during that Free Giveaway Daily Entry Period.  No prize substitution, cash equivalent of prize, or prize transfer(s) are permitted.

SPONSOR: The Contest is sponsored by LOYALTY SOLUTIONS, LLC. (“Sponsor”).

CONDITIONS:  Sponsor reserves the right, at its sole discretion, to cancel, terminate, modify or suspend the Free Giveaway (or portion thereof).  All federal, state and local taxes on prize and any expenses not specified herein are the sole responsibility of winner. Automated or robotic entries submitted by individuals or organizations will be disqualified.  All entries must be posted by the end of the Free Giveaway Daily Entry Period in order to participate. Sponsor's database clock will be the official timekeeper.  Should a dispute arise regarding the identity of the claimant, Sponsor reserves the sole right to determine the eligible party.  By entering, entrant waives all rights to bring (and covenants not to bring) any claim against Sponsor or any others associated with this Free Giveaway. Entrants further agree to release and hold harmless Sponsor, Direct Energy (“Direct Energy”) and Direct Energy’s affiliated brands from any and all liability arising from their participation in the Free Giveaway.  Any disputes that may arise hereunder shall be governed in all respects by the laws of the State of Delaware without regard to the conflicts of laws principles of any jurisdiction. Venue with respect to any such disputes shall be had in the state and federal courts of Fairfield County, Connecticut.

PRIVACY: By entering the Free Giveaway, you grant Sponsor permission to communicate with you via email should you be a winner. 

NO ENDORSEMENT: This Free Giveaway is in no way sponsored, endorsed, administered by or associated with any of the digital gift card prize brands (i.e. Amazon.com) featured in the Free Giveaway.  Their name(s) and logo(s) are their own registered trademarks and property, and are used for explanatory and demonstration purposes only.  All rights reserved.

QUESTIONS: Should you have any questions about the Free Giveaway, please contact Customer Support by clicking here, and we’ll be glad to assist you.

Free "On Us" Digital Gift Card Giveaway
Official Rules & Giveaway Terms

OVERVIEW: The "On Us" digital gift card giveaway is a free benefit offered to participants in Direct Energy Rewards and consists of regularly scheduled, themed gift card giveaways (i.e. "Lunch’s On Us", "Coffee’s On Us", etc.) ("On Us Giveaways"). Rules for the On Us Giveaways are as follows:

AGREEMENT TO OFFICIAL RULES & GIVEAWAY TERMS: Participation in any On Us Giveaway constitutes entrant’s full and unconditional agreement to and acceptance of these Official Rules & Giveaway Terms ("Rules") and the decisions of the Sponsor, which are final and binding. Winning a prize in the free On Us Giveaway is contingent upon fulfilling and complying with all requirements set forth herein.

ELIGIBILITY: The free On Us Giveaway is open only to individuals who (1) are eighteen (18) years of age or older and (2) Direct Energy customers in good standing, and (3) members of the Direct Energy Rewards at the time of entry. All applicable federal, state and local laws and regulations apply. Void where prohibited or restricted by law. NO PURCHASE NECESSARY. PURCHASE WILL NOT IMPROVE YOUR CHANCES OF WINNING.

CONTEST PERIOD: The On Us Giveaways begin on June 1, 2023 and end on May 31, 2024 ("On Us Giveaway Contest Period"), and consist of between one hundred (100) and one hundred and ten (110) separate staggered giveaway periods ranging from three (3) days each to ten (10) days each ("Free Giveaway Entry Period"). Each Free Giveaway Entry Period begins at 12:00am EST on the first day of the Free Giveaway Entry Period and ends at 11:59pm EST on the last day of the Free Giveaway Entry Period. The winner of a given On Us Giveaway will be selected from all entries properly and timely submitted and received during that given giveaway’s Free Giveaway Entry Period only.

PRIZE & GIVEAWAY STATUS: The prize for each Free On Us Giveaway is a digital gift card/e-gift card (i.e. an Amazon.com digital gift card/e-gift card). Online access is required to enter the Free On Us Giveaway and claim a prize, if applicable. Aggregate prize value during the On Us Giveaway Contest Period shall be between five thousand dollars ($5,000) and six thousand dollars ($6,000).

HOW TO ENTER: Entry in the Free On Us Giveaway is free and voluntary. During the On Us Giveaway Period, a customer may login to their Direct Energy Rewards account, navigate to the "On Us" Giveaway section, and click the "ENTER TO WIN" button to enter. Limit one (1) entry per person, per giveaway, during each Free Giveaway Entry Period.

WINNER SELECTION: Winners will be determined by random drawing to be held within one (1) hour of the close of that day’s Free Giveaway Daily Entry Period. The winner will be selected from all entries received during that giveaway’s Free Giveaway Daily Entry Period. The winner will be notified via email using the email address associated with their reward account within one (1) hour of the close of the applicable Free Giveaway Daily Entry Period. Action is then required on the part of the winner to claim their digital gift card prize by (1) logging into their reward account, (2) following the steps to securely validate and claim their digital gift card, and (3) using their digital gift card at the applicable retailer, subject to said retailer’s terms of use.

ODDS OF WINNING PRIZE: Overall odds of winning vary during each Free Giveaway Daily Entry Period, and depend solely on number of contest entries received during that Free Giveaway Daily Entry Period. No prize substitution, cash equivalent of prize, or prize transfer(s) are permitted.

SPONSOR: The Contest is sponsored by LOYALTY SOLUTIONS, LLC. ("Sponsor").

CONDITIONS: Sponsor reserves the right, at its sole discretion, to cancel, terminate, modify or suspend the Free On Us Giveaway (or portion thereof). All federal, state and local taxes on prize and any expenses not specified herein are the sole responsibility of winner. Automated or robotic entries submitted by individuals or organizations will be immediately disqualified. All entries must be posted by the end of the Free Giveaway Entry Period in order to participate. Sponsor's database clock will be the official timekeeper. Should a dispute arise regarding the identity of the claimant, Sponsor reserves the sole right to determine the eligible party. By entering, entrant waives all rights to bring (and covenants not to bring) any claim against Sponsor or any others associated with this Free On Us Giveaway. Entrants further agree to release and hold harmless Sponsor, Direct Energy and Direct Energy’s affiliated brands from any and all liability arising from their participation in the Free On Us Giveaway. Any disputes that may arise hereunder shall be governed in all respects by the laws of the State of Delaware without regard to the conflicts of laws principles of any jurisdiction. Venue with respect to any such disputes shall be had in the state and federal courts of Fairfield County, Connecticut.

PRIVACY: By entering the Free On Us Giveaway, you grant Sponsor permission to communicate with you via email should you be a winner.

NO ENDORSEMENT: This Free On Us Giveaway is in no way sponsored, endorsed, administered by or associated with any of the digital gift card prize brands (i.e. Amazon.com) featured in the Free On Us Giveaway. Their name(s) and logo(s) are their own registered trademarks and property and are used for explanatory and demonstration purposes only. All rights reserved.

QUESTIONS: Should you have any questions about the Free On Us Giveaway, please contact Customer Support by clicking here, and we’ll be glad to assist you.

#weekendwins/Weekend Wins Giveaway
Official Rules & Giveaway Terms

AGREEMENT TO OFFICIAL RULES & GIVEAWAY TERMS: Participation in the free #weekendwins/Weekend Wins weekly giveaway ("Free Giveaway" or "Free Weekly Giveaway") constitutes entrant's full and unconditional agreement to and acceptance of these Official Rules & Giveaway Terms (“Rules”) and the decisions of the Sponsor, which are final and binding. Winning a prize in the Free Weekly Giveaway is contingent upon fulfilling and complying with all requirements set forth herein.

ELIGIBILITY: The Free Weekly Giveaway is open only to individuals who (1) are eighteen (18) years of age or older and (2) Direct Energy customers in good standing and members of the Direct Energy Rewards at the time of entry. All applicable federal, state and local laws and regulations apply. Void where prohibited or restricted by law. NO PURCHASE NECESSARY. PURCHASE WILL NOT IMPROVE YOUR CHANCES OF WINNING.

CONTEST PERIOD: The Free Weekly Giveaway begins on January 2, 2024 and ends on December 31, 2024 (“Free Giveaway Contest Period”), and consists of fifty-two (52) separate weekly entry periods.  Each Free Giveaway weekly entry period begins each Friday morning at 12:01am EST and ends at 11:59pm EST every Sunday night (the "Weekend” or “Free Giveaway Weekly Entry Period").  The winner on a given week will be selected from all entries properly and timely submitted and received during that given week’s Free Giveaway Weekly Entry Period.

PRIZE & GIVEAWAY STATUS: The prize for each weekly Free Giveaway is a physical product (i.e. a television, tablet, headphones, coffee maker) selected exclusively by the Free Giveaway administrators of Direct Energy Rewards (“Free Giveaway Administrator”).  Weekly prize selection is entirely at the discretion of the Free Giveaway Administrator.  All characteristics and qualities of the prize (i.e. the brand, type, model, year, color, etc. shall be selected exclusively by the Free Giveaway Administrator and the prizes shall be delivered as is.  The Free Giveaway Administrator shall not be responsible for providing alternatives or substitutions of any kind.  Prizes are delivered “as is” and may be either accepted or declined by the winning recipient. Online access is required to enter the Free Giveaway and claim a prize, if applicable.  Weekly Free Giveaway shall vary from week to week and Free Giveaway Administrator is under no obligation to offer any specific prize in the Free Giveaway.  Aggregate prize value during the Free Giveaway Contest Period shall be approximately seven thousand eight hundred dollars ($7,800).

HOW TO ENTER: Entry in the Free Giveaway is free and voluntary.  During each weekly Free Giveaway Period, a customer may login to their Direct Energy Rewards account, navigate to the #weekendwins Giveaway section, and click the “ENTER TO WIN” button in the #weekendwins Giveaway section to enter. Limit one (1) Entry per person, per week, during each week’s Free Giveaway Weekly Entry Period.

WINNER SELECTION: Winners will be determined by random drawing to be held within one (1) hour of the close of that week’s Free Giveaway Weekly Entry Period. The weekly giveaway winner will be selected from all entries received during that week’s Free Giveaway Weekly Entry Period. The weekly giveaway winner will be notified via email using the email address associated with their reward account within one (1) hour of the close of that day’s Free Giveaway Weekly Entry Period.  Action is then required on the part of the weekly giveaway winner to claim their prize by (1) logging into their reward account, (2) following the steps to securely validate their identity and shipping/delivery address (“Shipping Address Validation”), and (3) accepting shipment/delivery of their prize. No prize shall be sent to a weekly giveaway winner who has not completed the Shipping Address Validation.  Weekly giveaway winners shall have one (1) year from the date of the close of the applicable Free Giveaway Weekly Entry Period to complete their Shipping Address Validation (“Prize Claim Period”).  Failure to complete the Shipping Address Validation within the Prize Claim Period shall result in forfeiture of the prize.

SHIPMENT/DELIVERY OF PRIZES: Prizes shall be ordered by the Free Giveaway Administrator within three (3) business days of the weekly winner’s completion of the Shipping Address Validation.  Prizes shall be ordered by the Free Giveaway Administrator from a third party online retail website (i.e. Amazon.com, Overstock.com, BestBuy.com) (“Product Provider”), shall be shipped/delivered to the week’s winning recipient by Product Provider, and shall be subject to the terms and conditions of Product Provider. No exceptions.

DEFECTS/RETURNS: Once the product prize has been ordered by the Free Giveaway Administrator, the product prize is the sole and exclusive responsibility of the Product Provider.  The Product Provider, not Direct Energy Rewards, is solely responsible for shipment/delivery of the product prize. Once a prize is ordered from the Product Provider by the Free Giveaway Administrator, the Product Provider, not Direct Energy Rewards, is solely responsible to provide the product prize to the winner in good working order.  The Product Provider, not Direct Energy Rewards, is solely responsible to deliver the correct prize.  The Product Provider, not Direct Energy Rewards, is also solely and exclusively responsible for any returns or exchanges of the product prize.  Should the product prize recipient (1) find any fault with the product prize, (2) believe the product prize shipped/delivered was incorrect, (3) find any fault with the shipment/delivery of the product prize, (4) claim the product prize was lost, stolen, and/or not delivered, (5) wish to return or exchange the product prize, or (6) have any other issues, questions, concerns, or complaints regarding the product prize, the product prize recipient must make their claim/seek redress solely with the Product Provider, subject to their terms and conditions.  Direct Energy Rewards has no responsibility or authority to replace, exchange, substitute, return, refund, discount, or provide a credit for any product prize under any circumstances, including lost, damaged, incorrect, undelivered, or stolen items.

ODDS OF WINNING PRIZE: Overall odds of winning vary during each Free Giveaway Weekly Entry Period, and depend solely on number of contest entries received during that Free Giveaway Weekly Entry Period.  No prize substitution, cash equivalent of prize, or prize transfer(s) are permitted.

SPONSOR: The Contest is sponsored by LOYALTY SOLUTIONS, LLC. (“Sponsor”).

CONDITIONS:  Sponsor reserves the right, at its sole discretion, to cancel, terminate, modify or suspend the Free Giveaway (or portion thereof).  All federal, state and local taxes on prize and any expenses not specified herein are the sole responsibility of product prize winner. Automated or robotic entries submitted by individuals or organizations will be automatically disqualified.  All entries must be posted by the end of the Free Giveaway Weekly Entry Period in order to participate. Sponsor's database clock will be the official timekeeper.  Should a dispute arise regarding the identity of the claimant, Sponsor reserves the sole right to determine the eligible party.  By entering, entrant waives all rights to bring (and covenants not to bring) any claim against Sponsor or any others associated with this Free Weekly Giveaway. Entrants further agree to release and hold harmless Sponsor, Direct Energy (“Direct Energy”) and Direct Energy’s affiliated brands from any and all liability arising from their participation in the Free Giveaway.  Any disputes that may arise hereunder shall be governed in all respects by the laws of the State of Delaware without regard to the conflicts of laws principles of any jurisdiction. Venue with respect to any such disputes shall be had in the state and federal courts of Fairfield County, Connecticut.

PRIVACY: By entering the Free Giveaway, you grant Sponsor permission to communicate with you via email should you be a winner.

NO ENDORSEMENT: This Free Giveaway is in no way sponsored, endorsed, administered by or associated with any of the offered product prize brands or Product Providers (i.e. Amazon.com, Apple, Sony) featured in the Free Giveaway.  Their name(s) and logo(s) are their own registered trademarks and property, and are used for explanatory and demonstration purposes only.  All rights reserved.

QUESTIONS: Should you have any questions about the Free Giveaway, please contact Customer Support by clicking here, and we’ll be glad to assist you.